All Emergencies
- For life-threatening emergencies, always call Triple Zero (000) and ask for an ambulance.
- National Home Doctor Service 13 SICK – 13 74 25
- Nurse-on-Call 1300 60 60 24 is a free helpline that will connect you with a registered nurse 24 hours a day, 7 days a week.
- For concerns about babies and children, contact the Royal Children’s Hospital Emergency Department at 03 9345 5522.
50 Flemington Rd, Parkville VIC 3052 - Crisis support, suicide prevention and mental health support services: call Lifeline 13 11 14
- Family violence support: call Safe Steps 1800 015 188
Other Options
Additional after-hours services for severe problems are available through the following:
Public Hospital Emergency Departments
- St Vincent’s Hospital on 03 9288 2211
41 Victoria Parade, Fitzroy VIC 3065 - Royal Melbourne Hospital on 03 9342 7000
300 Grattan St, Parkville VIC 3050 - Royal Women’s Hospital emergency 03 8345 3600
20 Flemington Rd, Parkville VIC 3050 - Mercy Hospital for Women emergency on 03 8458 4000
163 Studley Rd, Heidelberg VIC 3084
Note: These hospitals do not charge a service fee.
Urgent Care Clinics
8 am to 10 pm 7 days a week.
- Coburg Medicare Urgent Care Clinic,
444 Sydney Rd, Coburg VIC 3058
https://www.urgentcarenetworkaustralia.com.au/location/coburg-urgent-care-clinic/ - Inner Melbourne Medicare Urgent Care Clinic,
1/221 Drummond Street, Carlton VIC 3053
https://www.urgentcarenetworkaustralia.com.au/location/inner-melbourne-medicare-urgent-care-clinic
Note: These Urgent Care Clinics do not charge a service fee.
Private Hospital Emergency Departments
- Epworth Richmond Hospital on 03 9426 630
- John Fawkner Hospital on 03 9385 2266
Note: These hospitals will charge a service fee.
Updated Fee policy
5All eligible Medicare card holders will be bulk-billed for GP visits from 1st November 2025. Other services may incur a cost or fee. Please ask if you’re unsure.
However, surgical procedures carried out on non-medicare card holders will continue to be privately billed. Please enquire about the fee carefully while booking your procedure/ appointment.
For non-medicare card holders, the full fee must be paid on the day of the procedure. Overseas students and Visitors with health cover will have to pay in full on the day of the procedure and claim their rebate from their health care provider ALLIANZ, BUPA, AHM, NIB, Medibank and IMAN.
Overseas visitors and patients without any form of health insurance will be charged a fee for a standard medical consult on the day with no rebate. This must be paid prior to seeing the doctor/nurse or prior to TeleHealth consultation. If a longer or more complicated consultation eventuates, an additional fee may be payable after the consultation. If a surgical procedure is required, the full fee must be paid prior to the procedure.
Preferred insurance providers
BRUNSWICK MEDICAL CENTRE ON LYGON is a preferred provider for the following health insurance funds. Patients with an eligible policy with one of the preferred providers listed below may be entitled to a higher rebate than that of a non-preferred provider.
Appointments
Our patient scheduling system is flexible enough to accommodate patients with urgent, non-urgent, complex and planned chronic care, and preventative needs.
Our aim is to provide enough time for adequate communication between you and your doctor. As such, appointments are made at 15-minute intervals. You are encouraged to ask reception staff at the time of booking for a longer appointment if you think it is necessary.
Appointments that may require extra time include medical forms, skin checks, pap smears, and consultations where more than one issue needs addressing.
While staff will make every effort to provide your preferred appointment time, emergencies will always take priority. In the event of an unforeseeable delay, staff will attempt to contact you.
After Hours & Home Visits
For urgent medical matters after 6:00 pm on weeknights, on weekends & on public holidays, please phone NATIONAL HOME DOCTOR SERVICE 13 SICK on 13 74 25 to arrange a home visit if required, or visit your nearest Emergency Department or Urgent Care Clinic. Patients who hold a Medicare card will be bulk billed.
Reminders & Practice Information – HEALTH ENGINE
Our practice is committed to preventative care and will issue you with reminder notices. Please let staff know if you do not wish to participate in this program.